Process-focused organizations (PFOs) design and manage end-to-end processes rather than tasks, measure process results rather than department efficiencies, and think in terms of the customer and related goals rather than functional goals.
The Process-Focused Organization introduces an approach for transitioning a functionally managed organization to a PFO. The approach is designed to establish the operation structures necessary to manage and continuously improve cross-functional business processes, key business drives, strategies, and goals. The book provides even those new to management theories with an understanding of process management, balanced scorecard, and ABC principles. Senior and mid-level managers involved with organizational change or performance improvement initiatives will also find this book valuable in that it conveys very relevant and current issues related to traditional organizations built on functional lines.
A project charter template, an audit plan, a process and QMS manual template, and control plan template are included as appendices.
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