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Quality Press Insider
Find out more about the books you want to add to your portfolio! Click on the link below each book to visit our bookstore and see complete information as well as electronic sample chapters and other materials on each of our titles.
More general information about our favorable distribution and translation terms can be found by clicking on the following links:
Distribution Translation
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The Customer Advocate and The Customer Saboteur: Linking Social Word-of-Mouth, Brand Impression, and Stakeholder Behavior
Lowenstein, Michael W.
Over the past decade, the concept, and effective execution, of off-line and online social (and business-related) informal peer-to-peer communication has become extremely important to marketers as, increasingly, business-to-consumer (B2C) and business-to-business (B2B) customers have shown distrust, disinterest, and disdain for most supplier messages conveyed through traditional media.
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Establishing a Culture of Patient Safety: Improving Communication, Building Relationships, and Using Quality Tools
Pauley, Judith Ann; Pauley, Joseph F.
The purpose of this book is to provide a road map to help healthcare professionals establish a “culture of patient safety” in their facilities and practices, provide high quality healthcare, and increase patient and staff satisfaction by improving communication among staff members and between medical staff and patients.
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