Journal for Quality and Participation vol. 40 issue 3 - October 2017
Abstract: This summarized article from the Quality Management Journal demonstrates how an organization can address the challenges and capitalize on the opportunities to improve, when top management becomes involved in the strategic planning process and establishes total quality management (TQM). This first installment presents the background information that was used to establish the need for and design of the research project.
Keywords: Strategic planning; Total Quality Management (TQM); Quality Management System (QMS) implementation
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