Management System Design for Sustainable Excellence: Framework, Practices, and Considerations

Quality Management Journal vol. 19 issue 2 - April 2012

Abstract: The author presents a framework and approach for management system design. It builds on Baldrige-based performance excellence concepts, integrating aspects of systems theory, design thinking, appreciative inquiry, and sustainability to create sustainable value for economic, environmental, and social stakeholders. Action research methods and case studies have been used to refine this approach. This article presents new insights on the approach and presents examples to illustrate key concepts in management system design.

Keywords: Collaboration; Design; Environment; Management; Malcolm Baldrige National Quality Award (MBNQA); Stakeholders; Sustainability; Systems; Systems thinking; Criteria for performance excellence; Positive deviance

Access this article
You will need Adobe Reader to view this PDF document. Download the free Reader from Adobe
Please register to access this article

Featured advertisers


(0) Member Reviews

Featured advertisers

ASQ is a global community of people passionate about quality, who use the tools, their ideas and expertise to make our world work better. ASQ: The Global Voice of Quality.