The Application of Quality Function Deployment to User Interface Design

Article

Quality Management Journal vol. 16 issue 1 - January 2009

Abstract: [This abstract is based on the author’s abstract.] The use of quality function deployment (QFD) is considered to highlight customer requirements in user interface design. The relationships between customer requirements and performance measures are illustrated in the house of quality. The use of QFD can result in a better focus on key issues in interface design, reducing errors and increasing customer satisfaction.

Keywords: Quality function deployment (QFD); Software configuration management; Software industry; Customer requirements; Customer satisfaction (CS)

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