Quality Management Journal vol. 15 issue 3 - July 2008
Abstract: [This abstract is based on the authors' abstract.] A quantitative study conducted in an engineering firm developing advanced total quality management practices examines how design variables help improve team effectiveness. Results show that this management philosophy has created a set of values that have encouraged the use of design variables in order to improve team effectiveness. Additionally, participative leadership, reinforced by decentralization, facilitates allocation of resources required by the teams.
Keywords: Case study - Team effectiveness - Participative management - Total Quality Management (TQM) - Organizational design - Process variability
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