Patient Discharge Time Improvement by Using the Six Sigma Approach: A Case Study

Quality Engineering vol. 25 issue 4 - October 2013

Abstract: [This abstract is based on the authors' abstract.] Health care has become one of the most important industries in the world, employing 13.4 million people, generating 3.2 million new jobs, and employing professionals from 10 of the 20 fastest growing occupations. Health care is also becoming more expensive and so there is a critical need to increase the efficiency of the health care delivery process. In this article, we look at the patient discharge process at a hospital in Amman, Jordan, with the objective of minimizing the discharge time without significantly increasing costs. This was done by building a simulation model of the discharge process and then optimizing it with a designed experiment and response surface model. This resulted in a 57% improvement in patients being discharged in less time than the goal of 50 minutes.

Keywords: Case study; Six Sigma; Composite design; Design of experiments (DOE); Health care; Hospitals; Process improvement; Response surface methodology (RSM); Patient Flow; Healthcare industry

Access this article
Other ways to access this article
You will need Adobe Reader to view this PDF document. Download the free Reader from Adobe

Featured advertisers

Article
Rating

(0) Member Reviews

Featured advertisers





ASQ is a global community of people passionate about quality, who use the tools, their ideas and expertise to make our world work better. ASQ: The Global Voice of Quality.