Company-Wide Quality Using ISO 9001

Article

Perry, Mike   (1993, ASQC)   BSI Quality Assurance; Milton Keynes, UK

Annual Quality Congress, Boston MA    Vol. 47    No. 0
QICID: 9968    May 1993    pp. 280-286
List $10.00
Member $5.00

This article is not available online. Contact us to receive a scan of the archive, in PDF format.
New to ASQ? REGISTER HERE.

Article Abstract

A quality system that conforms to the ISO (International Organization for Standardization) 9000 series of standards improves consistency of the product or service delivered to the external customer, but it does not necessarily improve service to the internal customers within the organization. Functions like marketing, finance, human resources, and management information systems should each satisfy the ISO 9000 series, so that internal customers and their suppliers work in partnership. In the traditional procedures of ISO 9000 registration, a company's design and manufacturing quality system is audited by an independent body. An assessment process then determines if the company meets the standard. The new concept of company-wide registration uses ISO 9001 and ISO 9002 to determine how to improve the product or service delivered by one department to another within the company. In the United Kingdom, a company that implements the traditional ISO 9000 registration process averages a savings equivalent to 20% of sales revenue. The company that employs company-wide registration can save even more.

Keywords

Audits,ISO 9000,Internal customer,Quality system


Browse QIC Articles Chronologically:     Previous Article     Next Article

New Search

Featured advertisers





ASQ is a global community of people passionate about quality, who use the tools, their ideas and expertise to make our world work better. ASQ: The Global Voice of Quality.