Kildahl, David D. (1993, ASQC) Schneider US Stent Division; Plymouth, MN
An auditor can use Stephen Covey's "Seven Habits of Highly Effective People" for personal and professional benefit. Being proactive is the first habit, by which an auditor anticipates the challenges to be encountered. The second habit is to begin with the end in mind. The auditor plans the steps of the audit and each of its components. In particular, preparation includes writing down the scope of the audit. Habit three is to put first things first. The effective auditor knows the difference between important and urgent tasks and knows how to prioritize them. Thinking win/win is the fourth habit, through which both the auditor and auditee become satisfied with the audit and share the credit for doing it well. Habit five is to seek first to understand, then to be understood. That is, listen to the client. Base the audit on facts, not guesses or opinions. The sixth habit is to suggest changes that accommodate differences of interpretation within the client's organization. Finally, habit seven is to sharpen the saw. This is the response to those who say: "I haven't time to sharpen the saw; I'm too busy cutting the wood." The auditor should sharpen his or her saw by improving such skills as writing, interviewing, and time management.