Institutionalizing Total Quality: A Challenge

Article

Amsden, Davida M; Amsden, Robert T.   (1992, ASQC)   not listed, Huber Heights, OH 45424

Annual Quality Congress, Nashville TN    Vol. 46    No. 0
QICID: 9930    May 1992    pp. 1024-1029
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Article Abstract

The authors have seen many cases where top-notch quality program faltered after losing their champions. They propose that commitment to quality must be institutionalized. In this paper, the authors present three axioms that help explain the deterioration of champion-deprived quality programs.

  • Howard's Corollary states that "All processes, when left to themselves, tend to run down." Institutionalizing processes ensures continued monitoring, replacing the old management structure with a new one. This structure focuses on the human element, providing affirmation.
  • The Timothy Principle ("Select, train, and mentor your replacement. Mentoring is a process which extends generation to generation.") is based on the developmental relationship between Paul and Timothy in the New Testament. This kind of mentoring institutionalizes quality: champion a process, guide a protege to competence, then set the protege free to continue the cycle.
  • Lastly, the Joshua Axiom expands the Timothy Principle. Also inspired by the Bible, it states, "Extend the mentoring process to a cadre of managers and develop them in the same mindset for total quality improvement as your own." Joshua and the Israelite elders directed the moral and ethical life of their people, just as a management team can direct the quality-oriented professional lives of their people.

Keywords

Continuous improvement (CI),Total Quality Management (TQM),Mentoring,Quality circles,Management,Malcolm Baldrige National Quality Award (MBNQA)


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