Blacker, Stanley M. (1992, ASQC) MAC Technical Services Co., Alexandria, VA 22308
Total Quality Management (TQM), commonly applied to blue-collar settings and routine operations, can, with the help of simple tools, be applied to white-collar, non-routine operations found in the world of environmental cleanup.
Historically, environmental cleanup began with the collection of vast amounts of all kinds of data that was analyzed from all possible perspectives before deciding on an approach. The process was costly, time consuming, and not very accurate. The TQM tools of Data Quality Objective (DQO), Management System Reviews, and Organizational Buy-ins can streamline the process.
DQO saves time and money by establishing the problem, desired remedy, influencing elements and variables, and allowable degree of uncertainty. Data is not collected unless it contributes to agreed-upon parameters.
Management System Reviews look at flow models of the infrastructure that will carry out the solution. The models describe inputs, outputs, and detailed activities for each step. Cleanup continues when the review indicates processes and infrastructure are adequate for the task.
Lastly, success of TQM depends on organizational buy-in: the presence of champions in the organization who support the process and are in a position to encourage and reward the participants.
Performance objectives,Management System Reviews,Organizational culture,Total Quality Management (TQM)