Johnson, Gary L.; Wentworth, Nancy W. (1992, ASQC) U.S. Environmental Protection Agency, Washington, DC 20460
The Environmental Protection Agency (EPA) applies Total Quality Management (TQM) principles to its own process for collecting environmental data.
The EPA employs more than 18,000 people in 50 organizations nationwide. To ensure that such a large organization serves its constituents efficiently, the EPA applies TQM to one of its critical functions: the collection of environmental data upon which regulatory decisions are based.
At the organizational level, EPA concentrates on developing human resources through training, communication, and recognition. They also devise quality assurance management plans and management systems reviews.
At the technical/project level, they establish data quality objectives, quality assurance project plans, and technical assessments.
Collectively, these activities form an integrated system that provides training and tools that EPA employees need to do their jobs and to ensure that their organization is working as intended.
Case study,Environmental Protection Agency (EPA),Human resources (HR),Quality assurance (QA),Rewards and recognition,Total Quality Management (TQM)