Spiker, Barry K.; Chamberlain, Alan L.; Chua, Richard C. H.; Sutton, John R.; Larson, Jeffrey R. (1992, ASQC) Andersen Consulting, Minneapolis, MN 55402
Total Quality is a pipeline that connects product design, manufacturing, and supplier partnerships to ensure product quality. Andersen Consulting describes how such a pipeline might be applied to a typical manufacturing environment.
During product design, consider the strategies, processes, people, and technologies involved. Strategy ensures that the product offers a competitive advantage and that advantage is consistent with corporate goals. Processes extend beyond technological manufacturing methods to include all activities, workflow, people, and resources that combine to turn input into output. People are more than names in an organization chart. Consider also their values and beliefs, availability of leadership, incentives, and their knowledge and skills. Technology includes specifications, analysis, data management, project management, and communication channels.
Ensure that suppliers can deliver quality product, practice quality assurance, and compare favorably to similar suppliers. Their technological capability should be compatible with yours. They should be flexible and responsive and able to practice just-in-time delivery. Communication lines should be open and problem resolution swift. Electronic communications is a plus.
To deliver the right products, quality products, on time, at competitive cost, manufacturing must simplify, automate, and integrate procedures. Practice setup/changeover reduction, cellular manufacturing, pull scheduling, and Total Productivity Maintenance (TPM).
Total Quality Pipeline serves as a guide to applying global quality strategies to your local processes.
Continuous quality improvement (CQI),Manufacturing,Quality function deployment (QFD)