Jackson, John P. (1992, ASQC) Management Analysis Co., San Diego, CA
Quality in construction depends on several factors, such as adherence to the new requirements and addressing the organization, accountability, management systems, and training changes these requirements demand. According to the author, Architect Engineers who focus on quality now will be successful in the future.
An effective program includes top management involvement, knowledgeable management and staff, a design process in place at the very front of each project, trained employees, a project control system, and reasonably assessment and monitoring methods. Following these guideline results in a quality structure that meets regulatory and customer requirements and ideals.
The major challenge for the construction company wanting to implement TQM is finding a project team that understands its TQM process thoroughly. To start, then, such companies must include visible support for TQM emanating from the CEO. They must also create executive teams with an understand of the TQM process and prepare them to run it at some future remote construction site.
The author's final message is: "Total Quality -- with knowledge come Commitment, Responsibility, and Reward."
American National Standards Institute (ANSI),Assessment,Department of Energy (DOE),Standards and specifications,Quality assurance (QA),Total Quality Management (TQM)