Policy Deployment: a Key to TQM Implementation


Bishop-Gains, Lynn   (1992, ASQC)   The Forum Corporation, Boston, MA 02109

Annual Quality Congress, Nashville TN    Vol. 46    No. 0
QICID: 9876    May 1992    pp. 564-569
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Article Abstract

This paper discusses several key steps and success factors in implementing Total Quality through Policy Deployment.

Policy Deployment provides a multi-directional interactive planing method for taking action and tracking results across an organization. It assumes several elements are in place: a vision, a three-to-five year strategic plan, system and organization methods to determine a competitive structure and facilitate communications, and a customer and quality-driven management system. Key success factors include: global management participation, support by each level of management for the level above, the common acceptance of quality tools and techniques, a focus on the process and assessment of that process, a separation between the Policy Deployment process and performance appraisal, a priority on quality and customer satisfaction, and an emphasis on the process as phasic and interactive.Adhering to these key factors produces a company that is organizationally aligned and an environment where profits are a natural by-product of the company's philosophy.

Policy Deployment in a Total Quality Management system addresses these factors and produces results.


Policy deployment,Strategic planning,Total Quality Management (TQM),Vision

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