Bishop-Gains, Lynn (1992, ASQC) The Forum Corporation, Boston, MA 02109
This paper discusses several key steps and success factors in implementing Total Quality through Policy Deployment.
Policy Deployment provides a multi-directional interactive planing method for taking action and tracking results across an organization. It assumes several elements are in place: a vision, a three-to-five year strategic plan, system and organization methods to determine a competitive structure and facilitate communications, and a customer and quality-driven management system. Key success factors include: global management participation, support by each level of management for the level above, the common acceptance of quality tools and techniques, a focus on the process and assessment of that process, a separation between the Policy Deployment process and performance appraisal, a priority on quality and customer satisfaction, and an emphasis on the process as phasic and interactive.Adhering to these key factors produces a company that is organizationally aligned and an environment where profits are a natural by-product of the company's philosophy.
Policy Deployment in a Total Quality Management system addresses these factors and produces results.
Policy deployment,Strategic planning,Total Quality Management (TQM),Vision