Mann, Greg A; Halbleib, Laura L. (1992, ASQC) Sandia National Laboratories, Albuquerque, NM 87185
Sandia National Laboratories used a modern quality technique (Quality Function Deployment) to analyze an important national security issue. The authors warn that they do not provide details, due to the sensitive nature of the project.The first step was forming a System Study Group (SSG) to find out what operational effective was required for the system. QFD provided them with an explicit and measurable definition of customer requirements. In Phase One, the SSG members interviewed the parties involved to determine requirements. During this phase, the SSG also had to modify the traditional QFD slightly to accommodate their needs. Phase Two took the findings from Phase One and incorporated them into a Concept Evaluation Matrix, or House of Quality. This phase also began the design process. In Phase Three, the SSG evaluated the cost and issues impacts on the project.QFD provided a flexible, yet structured method for presenting and evaluating data. It enables the SSG to develop an integrated study plan that organized and prioritized customer needs, using the Performance Analysis matrix and Pugh Analysis technique. The results derived from the QFD process provided solutions to system problems.
Design,Quality function deployment (QFD),National security,Performance management,Statistical methods,Sandia National Laboratories