Willette, Gail L. (1992, ASQC) Sandia National Laboratories, Albuquerque, NM 87185
Sandia National Laboratories applied several quality tools to different R & D projects at the Lab. The success prove that continuous quality improvement can be applied to R & D departments.
A Supercritical Water Reactor team used Quality Function Deployment to create a House of Quality listing customer needs. Because of these efforts, scheduling and budgeting went smoothly, winning an easy project approval.
Sandia scientists used Experimental Design to optimize welding processes. They identified eight variables, which enabled them to simplify the process and reduce costs.
The Yucca Mountain Geologic Repository uses a records management process to store information about a proposed nuclear waste site that has reduced the number of late and rejected records.
Sandia's Nuclear Energy Technology directorate used a Block Diagram Flow Chart to create a Preferred Process for Internal Work Agreements that is now used lab-wide. The team is also developing a process to monitor the Agreement's effectiveness.
Administrative departments are joining in: One team surveyed their customers and improved their error rate and turnaround time significantly. Sandia's experience with total quality has been so positive that they are creating a quality success database to share and store their efforts.
Welding,Sandia National Laboratories,Research and development (R&D),Energy,Design of experiments (DOE),Customer supplier relationships,Case study,Continuous improvement (CI)