Total Quality Control--A Case Study


Buhner, David A.   (1992, ASQC)   Plastics Packaging Products Company, Muncie, IN 47302

Annual Quality Congress, Nashville TN    Vol. 46    No. 0
QICID: 9861    May 1992    pp. 431-436
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Article Abstract

Plastics Packaging Products Company (PPPC) evolved from a traditional inspector-driven quality system to a Total Quality Control approach pivoting on operator-centered Statistical Quality Control (SQC) and Statistical Process Control (SPC), skill-based pay, and direct vendor/customer operator exchanges.

The impetus for this change was the need for profitability. Management was the catalyst, but education of the workforce in SPC and SQC was essential.

Traditional inspection techniques were replaced with SQC and SPC. SQC is defined as those actions taken to monitor and control the quality of the product attributes, such as dimensions and color and performance of the product. SPC is defined as those actions taken to monitor and control the process making the product, such as temperatures, pressures, and machine speeds.

The transition to Total Quality Control is easier if everyone involved is aware of the goals and benefits of the new program. Psychological and technical aspects must both be addressed.


Case study,Incentive systems,Plastics Packaging Products Company,Quality management (QM),Statistical process control (SPC),Statistical quality control (SQC)

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