Endres, Al C. (1992, ASQC) Juran Institute, Inc., Wilton, CT 06897
- Annual Quality Congress, Nashville TN Vol. 46 No. 0
- QICID: 9860 May 1992 pp. 426-430
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Total Quality Management (TQM) improves communication between research and development (R&D) and customers, permitting more and better research. This paper summarizes common strategies for implementing TQM, describes some pitfalls, and reports initial results.
There are three steps in establishing TQM: (1) demonstrate the need for quality management to the research staff, (2) decide on strategies and implement them, and (3) evaluate the results.
Initially reported results include improved communication between R&D and customer resulting in reduced product development cycles and reduced engineering parts redesign.
- First, customers of a particular research project are identified.
- Then, R&D works with the customer to develop a concise understanding and agreement on specific quality indicators and goals for each feature.
- Next, develop and implement a quality plan, including goals for the research organization, which will be included in the organization's overall business plan. Implementation strategy for TQM within R&D does not differ from that used for other areas of the organization.
Customer supplier relationships,Cycle time,Quality management (QM),Quality plan,Research and development (R&D),Total Quality Management (TQM)
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