Kelly, Robert (1992, ASQC) Iron Ore Company of Canada, Labrador City, Newfoundland, CANADA A2V 2L8
The ISO 9000 series provided the guidance required to develop an effective Quality System, ensuring Quality control throughout the process, not just at the final product stage. This Quality system can then be integrated into any style of quality management.
The Iron Ore Company was the first mining company in the world to attempt ISO certification. First, the manufacturing standard had to be interpreted for application in a mining environment. Then an action plan was developed to take the shipping facility to the ISO 9003 level--Final Sampling and Testing. Afterwards, another plan took the company to the 9002 level for the production process. This level is valid for the entire operation, from mining through shipping.
The real value of the registration of a Quality Management System lies not in the completed manuals, but in the process itself. It helped the company focus on problems which had been hidden for years and assures customers that the process will give them a quality product. It enhanced the company's image in world markets and has helped keep market share in declining markets.
Continuous improvement (CI),ISO 9000,Quality management system registration,Quality management (QM),Quality plan,Quality system