The Expanded Role of HR Management in Quality Management


Jastrebski, Donald; Campbell, John   (1992, ASQC)   Andersen Consulting, Chicago, IL 60602

Annual Quality Congress, Nashville TN    Vol. 46    No. 0
QICID: 9841    May 1992    pp. 288-294
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Article Abstract

This paper describes how the Human Resources Executive at JONCO, a family-owned manufacturer/distributor of machine parts, participated in the implementation of Quality Management using two tools developed by Andersen Consulting.

The two tools are HRM Lifecycle Methodology and the Lifecycle Pipeline. Lifecycle Methodology consists of four phases: diagnosis of strategic organizations, HR design and development, implementation, and continuous improvement. The Lifecycle Pipeline addresses micro-organizational job assessment in accordance with macro-organizational HR issues by breaking HR functions into: forecast, recruit, develop, evaluate, reward, progress, retain, retire. The final result is a measured, balanced Human Resource system. This system is as essential to the success of Quality Management as statistical analysis, capital investment, or process re-design.

Organizational transformation and culture changes created by the emphasis on Quality Management require bottom-up total employee involvement, empowerment, and participation as managed by the HR Executive.


Continuous improvement (CI),Human resources (HR),JONCO,Quality consultants,Quality management (QM)

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