Computer Information Systems Quality: From Commitment to Reward

Article

Pinter, Louise Fuller   (1992, ASQC)   AFLAC, Columbus, GA 31999

Annual Quality Congress, Nashville TN    Vol. 46    No. 0
QICID: 9826    May 1992    pp. 44-49
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Article Abstract

This paper defines quality-related processes for computer information systems and discusses using tools such as Computer-Aided Software Engineering (CASE) to recognize quality benchmarks. Remember that IS quality is the delivery of information in timely, cost effective, and useful ways for BOTH the producer and the consumer.

Processes leading to quality IS products adhere to the following phases:(a) Prevention of Defects: These processes promote "Do it right the first time" and include creating a system development life cycle, developing project management and control methodology, defining a quality assurance program, and setting information standards. (b) Review and Appraisal: These processes inspect ongoing work using unit, system, regression, or stress testing. (c) Problem Recovery: Due to the speed with which computer systems produce information, these processes include speedy recovery management, constant feedback to review and appraisal processes to avoid repetition, and post-implementation reviews to benchmark the product's effectiveness.

Incorporating Expert Systems and CASE tools to automate the generation of information systems helps get the system right the first time. Rework must become obsolete if we are to have quality information systems.

Keywords

American Society for Quality Control (ASQC),Computers,Quality


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