Enterprise-wide Computer Information Systems

Article

Richards, Thomas; Sanford, Clive C.   (1992, ASQC)   University of North Texas, Denton, Texas

Annual Quality Congress, Nashville TN    Vol. 46    No. 0
QICID: 9807    May 1992    pp. 223-229
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Article Abstract

This paper examines the competitive advantage of treating computer information systems as an enterprise-wide system. By treating it as an enterprise-wide system it can affect the use of technology, the transformation of a business, staff rejuvenation, quality of product or service and the success of the enterprise. The primary goal of information systems is improving enterprise performance with information technology. Quality and service are key elements in this activity. The purpose of CIS is to add value to the enterprise. It does this by contributing to the success of the enterprise. Success is measured in productivity, improved quality and financially. The value of computer information systems is provided by an extension of management planning. It cannot be unhooked from the management processes, and it cannot be unhooked from measurements. Without linking to business performance, information technology is irrelevant. Therefore, the concept of an Enterprise-wide Computer Information Systems (EwCIS) is a useful method of studying, evaluating, organizing, and implementing the CIS function. EwCIS is planning and decision process that defines the specific measures of success and produces improvements in the contribution of CIS to the success of an enterprise. This paper describes the concept of an EwCIS, and how its effective utilization can create a CIS which is not merely the central communication system of an organization, but also a significant contributor to an organization's continuous improvement process towards total quality. The EwCIS can act as a data source for the many decisions which must be made to support this effort. (Edited author abstract)

Keywords

Information management,Computers,Electronic data systems,Decision making,History,Strategic planning


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