Total Quality in HR: How to Shift Old Way Thinking


Nathanson, Craig   (1992, ASQC)   Intel Corporation, Santa Clara, CA 95052

Annual Quality Congress, Nashville TN    Vol. 46    No. 0
QICID: 9803    May 1992    pp. 1238-1243
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Article Abstract

Of all the departments that can benefit from addressing the needs of the internal customer, the Human Resources department is the most critical. The author presents a practical road map for applying Total Quality to Human Resources.

Start by explaining that Human Resources, through its constant contact with the workforce, plays a critical role in documenting and communicating the corporate vision. The department can also add value by making sure that all its programs support and further this vision. The vision must also be applied to hiring and evaluation decisions, a facet that Human Resources can affect directly. Human Resource must become proactive and start to plan its budget and programs using "State of the Union" white papers that address the department's current and projected state. An employee survey can discover the services employees most want, and those they can do without.

By following this road map, the Human Resources department can become a fully-value-added participant in the corporate vision and future.


Benchmarking,Continuous improvement (CI),Human resources (HR),Intel Corporation

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