ISO 9000: Auditing the Conformance Process


Kildahl, David D.   (1992, ASQC)   Schneider US Stent Division, Plymouth, MN 55442

Annual Quality Congress, Nashville TN    Vol. 46    No. 0
QICID: 9797    May 1992    pp. 1182-1187
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Article Abstract

This paper explores the idea that achieving conformance to ISO 9000 is in itself a process worthy of care and management. The process is involved, requiring that you examine the standard and your organizational goals and that you provide a means for assessing your progress. The author suggests that using matrix analysis can benefit your internal auditing teams.The author examines one ISO requirement, beginning with a compound sentence requiring two actions to be performed on two elements. This yields a four-box matrix (one action for each element). The requirement assigns three further refinements to the matrix, adding still more matrix detail. Requirement matrices can be as simple as the first example or as complex as scion the specifies two actions and three subactions to be examined for each and every department (a cubic matrix).

Using matrix analysis can make unwieldy and difficult-to-understand ISO passages fairly straightforward. Audit professional can use this tool to make their jobs easier (although no less time-consuming). Matrix analysis systematically produces a useful audit result.


Audits,Conformance,ISO 9000,Internal audit,Statistical methods,Process control

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