Stephens, John (1992, ASQC) Newbridge Networks Corporation, Kanata, Ontario, Canada
The author provides a chronology describing his company's path to ISO 9002 acceptance, which made them the youngest Canadian company to qualify.
Senior management made the decision to qualify for ISO 9002 when it became clear that the global marketplace required it. The Director of Quality Assurance attended a two-day seminar on developing a quality system, then became the leader of a cross-functional coordination team. This team developed a procedure manual and electronic writing templates to use for writing procedures. Team members also examined a quality manual checklist (provided by the Quality Management Institute) and met with auditors who answered questions about the ISO standard. Over several months, the team developed a Quality Manual, while the company developed departmental procedures, then synchronized these procedures with department activities via employee training. Finally, the coordination team reviewed and edited the Quality Manual.
The auditors were pleased with NNC's internal audit programs, but found five nonconformances, which were repaired. Qualifying for ISO 9002 made it easier for NNC to discover and resolve day-to-day problems. They also gained customer credibility.
The results show that it is possible for even a young company to create a quality plan, adhere to it, and gain ISO certification.
Case study,ISO 9000,Implementation,Newbridge Networks Corporation,Quality assurance (QA)