Total Quality Management in the U.S. Home


Feres, Linda D.; Feres, Gary O.   (1992, ASQC)   Amtec Corporation, Huntsville AL 35805

Annual Quality Congress, Nashville TN    Vol. 46    No. 0
QICID: 9781    May 1992    pp. 1064-1069
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Article Abstract

We are raising tomorrow's workforce; therefore we must put the "total" in total quality management and apply its principles at home as well.Teach children to examine price vs. quality and decide when the better value does really lie with the higher cost. For example, a cheaper brand of tomato sauce may not meet customer (i.e., yours and your children's) taste requirement, but a generic shirt will wear as well and look as nice as a name-brand one. Using this strategy provides children with a recognition of fads, which creates careful shoppers.

Clean rooms (a constant battle) need more definition. You and your children must agree on a definition of clean, then break the process into achievable sections. Using goal-setting in this way is good TQM practice, involving all team members in the quality effort.

Flow diagrams can define the cooking process, training the team member (your child) in new behaviors. Bad grades inspire a corrective action report, which requires the child to interview his or her teacher, decide what corrective action needs to be taken, then document it. Determining root causes of poor grades makes it easier to correct, instilling an action-oriented principle in your child.


Continuous improvement (CI),Corrective action,Flowcharts,Personal quality checklist,Process improvement,Total Quality Management (TQM)

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