Ferrier, Len (1992, ASQC) Ferrier & Associates, San Jose, CA
The International Organization for Standardization (ISO) is a specialized international agency for standardization. ISO is made up of the national standards bodies of 91 countries and is headquartered in Geneva, Switzerland. The United States representative is the American National Standards Institute (ANSI). ISO-9000 through 9004 have been published in the United States by ANSI/ASQC as the Q90 series documents. The ANSI/Q90 through Q94 standards are technically equivalent to the ISO-9000 series, but incorporate customary American language usage and spelling. The intent of the ISO-9000 series is to establish a worldwide Quality system. The focus is on generic Quality management, including Quality Policy, Quality Management, Quality Systems, Quality Control, Quality Assurance, and supporting technologies. This creates a standardized world trade quality system, and should eliminate many trade barriers. The purposes of the ANSI/ASQC standard are to clarify distinctions and interrelationships of the principal quality concepts, and to provide guidelines for the selection and use of a series of standards on quality systems that can be used for internal management purposes (Q94) and for external quality assurance purposes (Q91-Q93). Currently, the ISO-9000 and ANSI/ASQC Q90 are voluntary, although 42 countries have adopted the ISO-9000, and the European Community has indicated that it will require or give preference to companies registered to the ISO-9000 series.
Globalization,ISO 9000,Marketing,Q90 series,Quality