The Pursuit Of Quality Through Personal Change

Article

Forsha, Harry I.   (1992, ASQC)   Tampa Armature Works (TAW), Tampa, FL

Annual Quality Congress, Nashville TN    Vol. 46    No. 0
QICID: 9774    May 1992    pp. 1188-1194
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Article Abstract

Employing Buckminster Fuller's question (asked when he was a young man in 1927) -- "What can I do to improve the safety and wellbeing of other humans?" -- the author describes the steps involved in a personal quality journey, or a life of continuous improvement. Once a decision has been made regarding what needs to be changed or accomplished personally, structured problem solving should be applied. This entails problem identification, problem analysis, planning, data collection, data interpretation, action, and appraisal. Personal change can influence group change. Accordingly, when personal change is realized in a business environment and for business purposes, it is also necessary to study and to understand group behavior. Beginning with an objectively-stated purpose, and an understanding of the process of change, it is possible to apply Quality tools and philosophy in order to realize personal change.

Keywords

Continuous improvement (CI),Personal quality checklist,Quality tools,Total Quality Management (TQM)


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