Measuring Progress Toward Quality Excellence

Article

Steel, Robert P., Ph.D.; Jennings, Kenneth R., Ph.D.   (1992, ASQC)   Air Force Institute of Technology, Wright-Patterson AFB, OH

Annual Quality Congress, Nashville TN    Vol. 46    No. 0
QICID: 9767    May 1992    pp. 620-626
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Article Abstract

The Quality Measurement Index (QMI) is a survey-guided approach to measuring organizational quality improvement, and the effect of TQM interventions. In addition, the QMI is particularly useful as a means of enhancing employee involvement in the organizational change process. The 105 items contained in the QMI survey booklet are based on the examination criteria employed by the Malcolm Baldrige National Quality Award. Determination of the survey's norms was based on the collection of normative data from 14,913 individuals, in addition to statistics from former Baldrige Award winners, a variety of industries, and 19 foreign countries. Analysis revealed that the survey's reliability and validity comply with professional standards. Reliability analysis on QMI data from an industrial sample (N=512) and a governmental sample (N=120) yielded dimensional reliabilities ranging from .63 to .88. Criterion-related validation focused on data from 21 organizations. Organizational QMI scores were significantly correlated with employee ratings of job satisfaction and satisfaction with quality. Computed validity coefficients ranged between .63 and .94. Validational analysis confirm that employee satisfaction tended to be significantly higher in those organizations featuring higher QMI scores. QMI, accordingly, can be considered as one source of diagnostic data in a company's effort to profile its performance in managing quality.

Keywords

Malcolm Baldrige National Quality Award (MBNQA),Quality index,Total Quality Management (TQM)


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