Worth Every Penny: A Process To Evaluate Training

Article

Holcomb, Jane, Ph.D.   (1992, ASQC)   On-Target Training, Playa del Rey, CA

Annual Quality Congress, Nashville TN    Vol. 46    No. 0
QICID: 9755    May 1992    pp. 129-135
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Article Abstract

An employee training evaluation tool, called "Worth Every Penny," is described. Based on the Malcolm Baldrige 4.0 Human Resource Criteria, the tool is employed to evaluate training techniques and to promote the transfer of learning. The tool in part consists of an "Evaluation Chart," which presents both sources for collecting data (e.g. "boss," "peers," "employees," "customers") and methods for evaluation (e.g. "interview," "survey," "tracking charts"). It is possible to use the chart to create an evaluation instrument for training. Once the evaluation instrument is determined, it is linked to the needs assessment and the objectives of the training program. This link clarifies why the training is needed, what is to be taught, and how it is to be evaluated. Management must then implement the "transfer of learning" process. A three part process, it requires management to prepare employees for the training program; to address environmental barriers during training; and to reward and reinforce employees after training. A case study is included demonstrating the use of the entire process at Toyota VPI Port in Newark, New Jersey.

Keywords

Case study,Employees,Evaluation,Quality management (QM),Quality tools


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