Crozier, Keith (1991, ASQC) Center for Project Management, Boston University, Tyngsboro, MA
The quality of Information Systems (I/S) is critical to organizations and must be managed effectively by employing project management techniques, procedures, tools, quality assurance techniques, and support from top management.
Due to the pressures of schedules and budgets, I/S employees can not monitor themselves; therefore, quality assurance in I/S requires an independent quality assurance organization. Other requirements include: (1) implementation of a development life cycle methodology. (2) advanced systems development methods, such as Computer Aided Software Engineering (CASE) technology, (3) a strong project management program that measures various factors and tracks resource expenditures, and (4) the right mix of skills required for an I/S organization.
The Center for Project Management offers two-day sessions that provide training in: (1) managing the project; (2) communicating with management, peers, business partners, and the team; (3) quality assurance and project management; (4) building high performance teams; (5) becoming a change agent; (6) negotiation skills; and (7) managing the environment.
Measurements should evaluate the soft factors, quantify the hard factors, size the project, assess quality, assess value, and assess risk. Critical activities in the systems development life cycle include quality planning, reviews and inspections guidelines, defect removal activity reporting, test plans and procedures specifications, and defect measurement.
Information management,Project management,Quality assurance (QA),Computers