Improving Healthcare Through Teamwork

Article

Eskildson, Loyd; Yates, Gary, M.D.   (1991, ASQC)   Maricopa County Health Plan, Phoenix, AZ

Annual Quality Congress, Milwaukee WI    Vol. 45    No. 0
QICID: 9724    May 1991    pp. 686-691
List $10.00
Member $5.00

This article is not available online. Contact us to receive a scan of the archive, in PDF format.
New to ASQ? REGISTER HERE.

Article Abstract

This paper discusses factors that contribute to teamwork problems in the health care industry: (1) physician and hospital incentives, (2) emphasis on the use of specialists, (3) functional organizational structure, (4) dispersed accountability, (5) goal-setting, and (6) employee involvement.

A common approach to teamwork problems is to focus on improving interpersonal relations. However, because problems with interpersonal relations are often a symptom, lasting benefits can only be achieved by identifying and eliminating the root causes of teamwork problems.

The authors propose several changes: (1) Pay physicians, hospitals, and insurers in the same manner; (2) Accelerate the shift from self-employed to hospital-employed physicians; (3) Reduce specialization by establishing broader/fewer job classifications, slimmer hierarchies, and decreased contracting for internal services; (4) Identify unifying goals to improve organizational structure; (5) Work only on goals that are meaningful and realistic; (6) Create a non-threatening environment that fosters continual improvement and a commitment to customer service.

In addition to improving health care teamwork, the suggested improvements would benefit quality, productivity, responsiveness, and employee satisfaction.

Keywords

Quality management (QM),Health care


Browse QIC Articles Chronologically:     Previous Article     Next Article

New Search

Featured advertisers





ASQ is a global community of people passionate about quality, who use the tools, their ideas and expertise to make our world work better. ASQ: The Global Voice of Quality.