Wahl, Philip R.; Bersbach, Peter L. (1991, ASQC) Hughes Aircraft Company, Los Angeles, CA
- Annual Quality Congress, Milwaukee WI Vol. 45 No. 0
- QICID: 9720 May 1991 pp. 666-670
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This abstract is an edited version of the author's original.
This is a continuation of Quality Function Deployment (QFD) on a Defense Contract. This installment examines the application of Total Quality Management (TQM) to the latter stages of a project. It discusses Statistical Process Control (SPC) and how QFD and Design of Experiments (DOE) help implement SPC. The goal of the project is to develop a factory to build high-rate, low-cost microwave hybrids for the aerospace, automotive, and defense industry.
Implementing a successful SPC program on the production floor requires many TQM tools. The process includes three basic steps:
- setting the foundation,
- establishing controls, and
- making sure that these controls meet our needs and our customer's needs.
The Hughes Aircraft Company develops partnerships with vendors through the GM Targets for Excellence system. This system provides a method for continuous improvement at the vendor level so all can benefit.
- Step 1 talks about the use of QFD and DOE to define the best manufacturing approach, select the best equipment, and fingerprint that equipment so precontrols can be put on each process.
- Step 2 discusses how to go from precontrol to full-fledged control charts; it also covers the need to establish Process Action Teams, Process Control Logs, Out of Control Condition Procedures, and risk assessments.
- Step 3 looks at ensuring that the controls in place meet our needs and the needs of our customer.
Automobile industry,Case study,Defense industry,Design of experiments (DOE),Statistical process control (SPC),Total Quality Management (TQM)
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