Developing a Training Process Using the Seven Management Tools


Markovitz, David C.   (1991, ASQC)   Nutrilite Products, Inc., Buena Vista, CA

Annual Quality Congress, Milwaukee WI    Vol. 45    No. 0
QICID: 9714    May 1991    pp. 629-634
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Article Abstract

Nutrilite Products, Inc. used two of Dr. W. Edwards Deming's Fourteen Points and the Shewhart Cycle, Plan-Do-Study-Act, tool to improve their education and training programs.

After developing a Mission Statement that defined the company's commitment to provide education and training activities, a Steering Team conducted brainstorming sessions with employees to assess strengths and weaknesses and to identify training needs. They used an affinity diagram to group seventy-five items into nine clusters:

  1. job function skills,
  2. team building,
  3. regulatory, safety, health, security;
  4. management information systems;
  5. continuous quality improvement;
  6. technology;
  7. personal skills;
  8. management skills; and
  9. specialized skills.
The Steering Team used a Pareto diagram to chart the nine items and Nominal Group Technique to prioritize the data. Next, they conducted brainstorming sessions to identify the type of training appropriate for the six types of employees in operations, services, and technical support: temporary, new employees, hourly employees, clerks and leads, management, and professionals. Three matrix diagrams were used to analyze what training was needed, how it should be delivered, and who would deliver it.

This paper demonstrates how brainstorming sessions, interviews, surveys, and charting techniques are useful tools that lead to significant improvements in education and training.


Affinity diagram,Brainstorming,Education,Statistical methods,Nutrilite Products, Inc.

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