Putting Quality in the Quality Education Process - Key Issues of Content and Methodology


Benbow, Donald W.   (1991, ASQC)   Marshalltown Community College, Marshalltown, IA

Annual Quality Congress, Milwaukee WI    Vol. 45    No. 0
QICID: 9706    May 1991    pp. 585-587
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Article Abstract

This paper explains the structure and content of the Basic Quality Seminar, a program that introduces and explains quality concepts and techniques that are applicable to both manufacturing and service functions.

The topics that a Basic Quality Seminar should cover include: (1) the importance of looking more critically at daily routines and understanding that quality tools do not, by themselves, solve problems; (2) using statistics and data to communicate problems and proposed solutions; (3) the need to focus on the problem and on the process rather than blaming the people; (4) using graphical methods to represent data and analyze patterns; (5) understanding the measurement system. In discussing these topics, it is necessary to diffuse the fear of math, to anticipate common questions, and to help participants avoid common first errors.

The author presents several techniques for finding simple ways to convey complex ideas such as the pervasiveness of variation, the concept of process stability, and the concept of capability as distinct from stability. Former methods used the z-table to perform technical capability analysis; however, the author has achieved better results by using a large normal curve which shows sigma values from 03 to 3 by tenths and the corresponding percent-violation values.


Education,Manufacturing,Problem solving,Statistical process control (SPC),Employee education & training

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