Doing the Right Things Right the First Time


Ward, Roger A.   (1991, ASQC)   Ward Consulting Group, Inc., Miami, FL

Annual Quality Congress, Milwaukee WI    Vol. 45    No. 0
QICID: 9703    May 1991    pp. 569-575
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Article Abstract

This abstract is an edited version of the author's original.

This paper discusses how the TQM philosophy, principles and processes can be successfully applied in actual business situations. It also addresses how quality improvement, quality control and quality planning activities are integrated into a cohesive management system that puts into place the right people with disciplined systems and processes so they can perform more effectively and efficiently.

Policy deployment, a centralized problem-solving/improvement process is a component of TQM that aligns corporate priorities for the achievement of company-wide goals and objectives and makes strategic shifts in business performance and management. Quality in daily work (QIDW) is a decentralized problem-solving concept that focuses on maintaining quality on a daily basis while continuing to control and track important business processes at a local level.

Policy deployment and QIDW are powerful techniques that empower managers and supervisors with the authority and responsibility to make decisions within their control. Aligning the vectors of the corporation provides focus for the thousands of decisions made each day. This focus results in continuous improvement on a daily basis and breakthroughs on corporate priorities for successful achievement of the corporate vision.


Quality improvement (QI),Quality of work life,Quality management (QM),Total Quality Management (TQM),Problem solving

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