The ISO 9000 Standards - Don't Stop After Registration

Article

Mulder, Robert   (1991, ASQC)   Chemical Services Limited, Johannesburg, S.A.

Annual Quality Congress, Milwaukee WI    Vol. 45    No. 0
QICID: 9684    May 1991    pp. 456-463
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Article Abstract

The ISO standards have been widely accepted in Europe, and companies in many industries are taking action to obtain registration to the ISO 9000 standards so they will be in a better position to do business in international markets. Many companies insist that accreditation become one of the basic requirements before a business contract or sale can be negotiated.

Surveys conducted by Profit Impact of Marketing Strategy (PIMS), an organization interested in establishing the major contributors to profitability, revealed three major contributing factors that have equal weight: market share, quality, and the degree of capitalization required for a business. This paper focuses on three approaches to quality and gaining competitive advantage: (1) the national approach, (2) the self-start approach, and (3) the standards approach.

Although standards are very useful, they have limitations, and quality professionals should not become so enamored with the ISO standards and accreditation process that the process becomes a means to an end. Carefully structured quality systems employ a systematic approach and form a strong foundation on which to build an effective company-wide quality program.

Keywords

ISO 9000,Inspection,Quality management (QM),Safety,Accreditation


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