Gruska, Gregory (1991, ASQC) The Third Generation Inc., West Bloomfield, MI
This paper presents a panel discussion by the Deming Study Group of Greater Detroit, a group of statisticians and other quality professionals who meet periodically to discuss statistical tools, the philosophy of continual improvement, customer satisfaction, competitiveness, and other quality-related issues. The mission of the Deming Study Group is: "To increase our understanding of and preserve the integrity of the Deming philosophy with an obligation to share ideas, learning and experience."
The topics in this panel discussion include: (1) a system of "profound knowledge" (that which relates to the transformation of management) for industry, education and government; (2) the theory of variation (statistical theory) applied to leadership and process management; (3) knowledge of psychology as a tool for understanding interactions between people and circumstances and for understanding the principles of intrinsic and extrinsic motivation; and (4) enumerative vs. analytic decision making. White papers on each of these topics accompany the article.
Continuous improvement (CI),Customer satisfaction (CS),Deming, W. Edwards,Statistics,Competitiveness