Developing Capability to Implement Quality Systems

Article

Arumugham, P.N.   (1991, ASQC)   Quality Management Institute

Annual Quality Congress, Milwaukee WI    Vol. 45    No. 0
QICID: 9670    May 1991    pp. 363-368
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Article Abstract

This abstract is an edited version of the author's original.

The recent introduction of ISO 9000 series quality system standards has influenced to a great extent the development of organizational efforts towards quality assurance. This paper traces the historical sequence in the context of recent industrial development in India.

Quality management in Indian industries and organizations tends to emphasize inspection. Emphasis on quality assurance programs with systems and procedures as the basis for operational success in achieving quality calls for a quality management development process. This paper describes the methods adopted by management in various Indian companies and mentions the pitfalls encountered.

The author narrates the actual sequence of top management recognition, extensive infrastructure training and development, introduction of documented QA manuals. The case study highlights the need for organizations to examine their current status, commit to a quality development program, and follow a logical sequence of steps to attain quality improvement. Management should focus on the benefits of quality improvement and avoid undue preoccupation with getting Accreditation.

Keywords

Case study,ISO 9000,India,International,Quality assurance (QA),Quality management (QM)


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