New Application in TQM: Executing Development Contracts


Jones, Thomas; Wolf, James   (1991, ASQC)   Harris Corporation, Melbourne, FL

Annual Quality Congress, Milwaukee WI    Vol. 45    No. 0
QICID: 9655    May 1991    pp. 264-269
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Article Abstract

The Government Aerospace Systems Division of Harris Corporation, a worldwide producer of communication and information processing equipment, wanted to expand their quality program to gain market share, get all employees involved in eliminating waste, improve productivity, and produce higher quality products. This paper describes how they implemented the Program Employee Involvement Team (PEIT) concept to achieve their objectives in the areas of quality, schedule, and financial performances on contracts.

Harris Corporation already had a Total Quality Management (TQM) program that outlined five primary values: (1) Customer Focus; (2) Continuous Improvement; (3) Employee Involvement; (4) Supplier Partnerships; and (5) Highest Standards of Conduct, Ethics, and Integrity. PEITs were formed to solve program/process problems. Their goals were related to major program requirements and to improvements in contractual costs and schedules.

One program that benefitted from PEIT efforts realized: (1) Total program cost underrun by $1.2M, which was twice as large as the stated objective; (2) Unit delivered six weeks ahead of schedule, which exceeded the stated objective by two weeks; (3) Completed unit assembly and started Acceptance Testing six weeks ahead of schedule, which exceeded the stated objective by two weeks; and (4) Decreased the number of discrepancy reports from the past unit builds by 27%, far exceeding the stated objective of reducing discrepancies by 10%.


Aerospace industry,Aviation industry,Case study,Employee involvement (EI),Teams,Total Quality Management (TQM)

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