Technology Transfer via Total Quality Training

Article

Yong, Honsung   (1991, ASQC)   City Polytechnic of Hong Kong, Kowloon, Hong Kong

Annual Quality Congress, Milwaukee WI    Vol. 45    No. 0
QICID: 9652    May 1991    pp. 247-251
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Article Abstract

This abstract is an edited version of the author's original.

The author has been instrumental in transferring Total Quality Control (TQC) technology to Hong Kong. As coordinator of the corporate TQC Steering Committee and key Quality trainer for NovAtel Canada, a cellular phone manufacturer, he designed and developed customized modules in Quality Awareness, Statistical Process Control (SPC), Quality Function Deployment (QFD), and Taguchi experimentation methods.

Recognizing the value of long-term supplier partnerships to quality excellence and market growth, NovAtel maintained strategic alliances with Pacific Rim vendors in Hong Kong, Korea, Singapore, and Japan. NovAtel embarked on a serious effort to work together with a Hong Kong supplier and, in 1987, diffusion of TQC technology for advance electronic design and production began.

In addition to training North American corporate and plant personnel, NovAtel's corporate Quality department also provided international Quality education. Much of this was merged with problem solving projects that integrated the Marketing, Product Design and Development, Manufacturing and Distribution functions of both organizations.

The supplier partnership succeeded in spite of apparent differences in cultural differences and attitudes. Within three years, NovAtel achieved a firm foundation for continuous Total Quality improvement.

Keywords

Quality awareness,Statistical process control (SPC),Taguchi method,Total Quality Control (TQC),International


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