Murthy, D.B.N. (1991, ASQC)
This abstract is an edited version of the author's original.
This paper discusses the experiences of external Quality Consultants who served as members on the Panel of Judges for a multi-product company in India that instituted a Quality competition tool for continuous quality improvement. The range of products and services included water pumps, diesel generator sets, oil engines, electrical generators, foundries, tools & fixtures, compressors for refrigerators, and an advertising agency.
The companies were divided into categories, depending on the annual sales turnover. A three-member internal Scrutiny Committee (Audit Team) was made up of senior professionals from the different companies. The committee sent a questionnaire to each of the competitors; then they visited the companies to get first-hand information concerning the quality improvement efforts and to rate the companies numerically based on their findings. Next, a four-man panel of judges, acting as an external audit team, added questions concerning market share and provided an outside independent assessment of the companies' quality status. Each member of the audit team tried to form an independent judgment of the companies.
The quality competition had a positive influence on corporate culture. Quality audits by an external audit team helped the companies achieve more insight into their work, and all companies benefitted from continuous quality improvements.
External audit,India,International,Quality audit,Quality competition,Quality consultants,Continuous improvement (CI)