Computerized Vendor Quality Tracking & Improvement

Article

Johnson, Stanley   (1991, ASQC)   GTE TestMark Laboratories, Lexington, KY

Annual Quality Congress, Milwaukee WI    Vol. 45    No. 0
QICID: 9646    May 1991    pp. 212-218
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Article Abstract

This is the fourth in a series of papers on Vendor Evaluation and Improvement presented by the GTE Vendor Quality Group. This paper describes how GTE met the challenge of complying with a corporate goal of maintaining or reducing staffing requirements while, at the same time, tracking an increasing number of vendors and improving the accuracy and usefulness of the resultant data.

GTE developed a new approach to vendor/product evaluation/certification. Their program, which was written in CLIPPER (Nantucket Corp.), provides menus and data entry screens for product data, subassembly data, and goals. There are also seven survey screens: management's commitment to quality, product engineering, software quality, component quality, manufacturing capability, product reliability monitoring, and repair capability.

Vendors complete and return the a copy of the diskette at the end of each quarter. The GTE Quality & Reliability Group evaluates each diskette for completeness and downloads the data into a master database. Then, using "REPORT WRITER" (Concentric Data Systems, Inc.), they can create necessary reports.

Some of the advantages that the CLIPPER program has compared to GTE's former paper-based system include: fewer errors in calculations, timely revisions, accessible updates, automated survey grading, the ability to easily generate reports, and the ability to manage twice as many vendors as before.

Keywords

Telecommunications industry,Quality management (QM)


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