Stravinskas, Joseph (1991, ASQC) AT&T - Business Communications Services, Bedminster, NJ
To determine the positive and negative factors impacting quality improvement teams in AT&T-Microelectronics, the author interviewed management process owners, team leaders, and team members participating in manufacturing teams and business process teams in AT&T locations across the U.S.
Interviewees were advised that the purpose of the interviews was to determine the major positive and negative factors affecting quality teams, that specific interview results would be kept confidential, and that the final report would contain only a summary of the interview results. Issues unique to a particular team were also not included in the results.
Overall, the results fell into three categories: planning issues, investigation issues, and implementation issues. The article describes the negative and positive factors for each category and offers suggestions for improvement.
Although the major positive and negative factors discussed in this article are common to many quality teams, it is important to note that each quality team is different. Before starting a quality team, process owners and team leaders can benefit from reviewing the results of this study.
Human resources (HR),Manufacturing,Problem solving,Quality Improvement Team (QIT),AT&T