TQM in Supercomputing - America's Competitive Weapon


Rock, Terrence   (1991, ASQC)   Convex Computer Corporation, Richardson, TX

Annual Quality Congress, Milwaukee WI    Vol. 45    No. 0
QICID: 9638    May 1991    pp. 154-158
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Article Abstract

This paper addresses the question: How can the U.S. maintain the lead in supercomputing, and what should we do to survive in a competitive world? The author discusses four aspects to supercomputing solutions: (1) balanced, high-performance hardware; (2) software technology - operating systems, (UNIX�) and compilers; (3) Application specific software; and (4) service and support.

Since supercomputers are America's competitive weapon, U.S. supercomputing companies should change the focus and the entire culture of our business and place emphasis on quality, the customer, time, globalization, world class management information systems, and human asset management. Quality organizations should be small and focused on understanding the Baldrige Award requirements regarding customer, quality, leadership and human resources.

The key to surviving in the competitive world is to maintain a proper balance and focus on the three customers: the end user, the employee, and the investor. This involves understanding customer requirements, hiring and retaining the best people and treating them with dignity and respect, and make stock prices rise by making the company profitable.

American companies will win the global competitive battle of the 90's as they change their focus to customer, quality, time, globalization, management information systems, and human assets.


Software,Computers,Hardware,Malcolm Baldrige National Quality Award (MBNQA),Total Quality Management (TQM),Competitiveness

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