Puri, Subhash C. (1991, ASQC) Agriculture Canada, Ottawa, Canada
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This paper describes the gains companies can achieve by combining the Deming philosophy with their efforts to meet ISO 9000 standards and obtain certification.
It is difficult to compare the ISO 9000, which is a fairly rigid set of structured and inflexible requirements, to a Total Quality Management (TQM) program. This article contains guidelines for structuring a more effective TQM program that lends itself to analytical evaluation. Tables illustrate TQM's mission and strategic focus, ISO 9001 quality system requirements, a comparison of ISO 9004 and Deming's 14 points, and a comparison of ISO 9000 with the Deming philosophy.
Some gains companies can realize by combining the Deming philosophy and the ISO 9000 include: (1) improved control of operations, (2) improved internal quality system, (3) improved quality of the final product, (4) cost containment through reduced work, scrap, overtime, etc., (5) improved compliance, (6) improved partnership with suppliers and customers, (7) reduction in costly multiple customer audits, (8) increased customer confidence and employee morale, (9) an independent third-party assessment of your quality management system, (10) improved market viability, (11) competitive edge in the marketplace, (12) expanded and continued market share, and (13) national/international recognition and credibility.
Deming's 14 points,ISO 9000,Total Quality Management (TQM)
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