The Development of the Role of Quality Management

Article

Kume, Hitoshi   (1991, ASQC)   The University of Tokyo, Tokyo, Japan

Annual Quality Congress, Milwaukee WI    Vol. 45    No. 0
QICID: 9612    May 1991    pp. 97-102
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Article Abstract

This paper explores the manufacturing industry and the concept of quality control from a historical perspective.

The author identifies four stages of quality management: (1) quality control through standards; (2) a system for improving standards, which is especially effective for companies active in developing new products, where there are few established standards; (3) companywide quality management; and (4) innovation.

The first stage, quality control through standards, involves establishing standards and then following them. However, because standards are inherently imperfect, quality management must include the second stage, establishing strategies for improving standards. As quality management progresses to the third stage, the tasks of product inspection are widened to include the control of production processes, product development, sales and after-sales servicing, and product planning. Upon reaching the fourth stage, innovation, the element of creativity has a breakthrough-producing effect that can foster a corporate culture that encourages innovation.

The potential of quality management goes beyond a means to meet requirements, an activity aimed at broadening market base, or a technique to revolutionize the management of a company. The author emphasizes that the four stages of quality management are not exclusive; each stage builds on the one before it.

Keywords

History,Manufacturing,Quality control (QC),Quality management (QM),Conformance


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