Pitfalls to Avoid During TQM Implementation

Article

Wilson Ph.D., Lawrence   (1991, ASQC)   Lawrence A. Wilson and Associates, Atlanta, GA

Annual Quality Congress, Milwaukee WI    Vol. 45    No. 0
QICID: 9604    May 1991    pp. 46-50
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Article Abstract

This article provides a practical approach to Total Quality Management (TQM) from the perspective of avoiding potential pitfalls and critical obstacles that can undermine a quality program.

The author defines sixteen Action Elements: (1) Approach TQM like any other business decision; (2) The CEO must accept full responsibility for the program by personally leading it; (3) Do not assume someone else's program applies to your company culture; (4) The workforce must accept the new program as a step in response to a changing competitive environment; (5) Middle managers must know that their success in TQM implementation weighs as heavily as output; (6) Middle management must have the resources to perform and be able to offer input regarding the TQM program; (7) Implement an improvement measuring system that is simple, clear, understandable; (8) Be aware that the kickoff determines whether the company establishes program ownership in the minds of the employees; (9) Provide everyone with an adequate level of program awareness and team building techniques; (10) Ensure that everyone has input and consideration; (11) Do not expect a leader to chair a participative forum without training and practice in group dynamics; (12) Use consultants to expand your frame of reference; (13) TQM should not be perceived as a quality assurance managed program; (14) Modification of company culture must be in response to a changing environment; (15) Set up mutual TQM goals with suppliers that provide for continuous improvement expectations; (16) A TQM effort is never complete because evaluation will always be against a continuously improving competitive business base and, therefore, benchmarking must continue.

Keywords

Competitiveness,Leadership,Management,Difficulties encountered,Teams,Total Quality Management (TQM),Business plans


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