The NAVAIR TQM Revolution


Malatino, Raymond; Zeiher, Jacqueline; Armstrong Ph.D., Wm. J.   (1991, ASQC)   Naval Air Systems Command, Washington, DC

Annual Quality Congress, Milwaukee WI    Vol. 45    No. 0
QICID: 9603    May 1991    pp. 40-45
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Article Abstract

This abstract is an edited version of the authors' original.

The Naval Air Systems Command (NAVAIR) is a highly diversified organization that provides the fleet and operational forces with naval aircraft and weapon systems. NAVAIR, headquartered in Arlington, Virginia, seeks continuing improvement of their processes through Total Quality Management (TQM).

NAVAIR field activities, with special emphasis given to quality and productivity improvement, began in the 1980's. In 1988, the Commander of NAVAIR reiterated his commitment to the quality ethic. A Senior Executive Assistant for Corporate Quality position was established. Strategic corporate planning was implemented throughout the NAVAIR organization. Top management received TQM implementation briefings and formed a TQM Executive Steering Committee (ESC). An education and training plan was approved and implemented. Quality Management Boards (QMBs) and Process Action Teams (PATs) were empowered. The TQM ESC met with NAVAIR's prime contractors. The Command began to implement and benefit from TQM as a whole corporation.

NAVAIR's early TQM efforts led to substantial savings through acquisition streamlining, an increase in the number of mission-capable aircraft through the use of more reliable equipment, an improved spare parts inventory, and increased training for maintenance personnel. Later highlights included reduced test flight time, application of TQM to EEO conflict resolution, improved travel order processing, and reduced back injuries through training and improvement teams devoted to safety and workman's compensation.


Aerospace industry,Aviation industry,Case study,Procurement,Naval Air Systems Command (NAVAIR),Total Quality Management (TQM),Teams

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